Q: How much does shipping cost?
A: We offer free shipping for all orders over £100. For orders under £100, we charge a flat £4.00 rate for standard delivery. Royal Mail 3 to 4 working days
Q: Do you ship worldwide?
A: international shipping is available to the following destinations Europe, Middle East, US, Canada, Asia, Australia and New Zealand at £15
Q: When will I received my order?
A: For orders placed before 12 midday on weekdays we will dispatch your order the same day. For orders after 12pm we will dispatch the next working day. Please allow 3 to 4 working days to receive your order, for periods of busy postal service please allow for delays
Q: How do I pay?
A: We accept payment by debit or credit cards and Paypal
Q: What size am I?
A: Please refer to our size guide or contact the team at firstname.lastname@example.org
Q: I’d like to return my item, how long will it take?
A: We offer a 14 day return policy for unworn items returned in good condition
Q: Can I get a refund on a sale item?
A: Unfortunately we do not offer refunds on sale items. We only offer a credit note or exchange to the value of the sale price
Q: How do I get a refund?
A: Please complete the returns form included with your order or contact us at email@example.com All returned items should be sent to the address included on the returns form, please remember to obtain a proof of postage from the post office when returning and we recommend registered post
Q: How can I get my item(s) exchanged?
A: Please complete the returns / exchange form clearly with the item/s you would like to exchange stating replacement item/s and size. Please send to the address shown on the form
Q: How long will it take to process my return or exchange?
A: When we receive your item/s we will aim to process your refund within 48 hours on working days. Please allow 30 working days for returned funds to enter your account
Q: An item I would like is out of stock, what can I do?
A: If you are looking for a specific style or size which is out of stock please contact us at firstname.lastname@example.org and we will be able to advise when or if it will be back in stock